Payment Services
The city of Phoenix Water Services Department strives to provide our valued customers with the highest quality water services. We receive approximately 5,000 calls per day and manage more than 400,000 accounts servicing 1.5 million customers.
If you need to contact us regarding a service or billing issue, please be assured that we will handle your issue promptly and with the highest quality of service.
The links below are helpful in assisting you with customer service issues. If you still have questions, please contact us, or visit one our Customer Services office locations. We are committed to responding to our customers with the highest quality and service.
Bill Payment Options
AutoPay Information (formerly known as SurePay)
Bill Payment Locations
Water and Sewer Rate Information
How to Read Your Water Bill