Account Services
The City of Phoenix Water Services Department handles about 5,000 calls per day, while managing more than 400,000 accounts servicing 1.5 million customers. If you need to contact us regarding a service or billing issue, be assured that we will handle your issue quickly with the highest quality of service.
The links below and to the left are designed to quickly and effectively assist with your Customer Service needs. However, if you still have questions, please contact us, or visit one our Customer Services office locations.
Account Services Information and Applications:
Set Up or Close Account
Water and Sewer Rate Information
Request a Billing Summary
Update Account Information
Request Duplicate Bill
Request Water Consumption History
Create Credit Letter
Create Billing and Payment History
Sewer Adjustment Request Form
Alternative to a Lease/Rent Agreement Form